Get instant clarity on accounts, platforms, deposits, withdrawals and more.
Everything you need to begin your trading journey with GTX PRIME.
Opening an account is quick and simple:
The whole process usually takes just a few minutes, and approval is typically completed within 24 hours.
To complete KYC verification you'll need:
All documents should be clear, readable and in colour.
Email verification is instant. KYC document review is usually completed within 24 hours on business days. You'll receive an email notification at each step.
Yes. You can open a free demo account with virtual funds to practise your strategies and get comfortable with the platform before trading live.
Account types, features and how to manage your account.
Choose based on your experience, trading style and capital.
Yes. You can open multiple accounts to test different strategies or separate your trading capital, and manage them all from a single client portal login.
It's a safety feature that ensures you can never lose more than your account balance. If market volatility pushes your balance below zero, it is automatically reset — you never owe money to the broker. This applies to all account types.
Log into your client portal, open Account Settings and choose your preferred account type, or contact our support team and they'll make the change for you. Some changes may require closing open positions first.
Everything about depositing and withdrawing funds.
GTX PRIME supports a range of secure methods including credit/debit cards, e-wallets and cryptocurrencies. Available options may vary by region. Most deposits are processed instantly or within a short time.
Card and e-wallet deposits are usually instant. Crypto deposits depend on blockchain confirmation and typically arrive within a few minutes to half an hour. If a deposit isn't reflected in time, contact support with your transaction ID.
We process withdrawal requests within 24 hours of submission. Funds typically reach you in 1–3 business days, depending on your payment method. For security, withdrawals are sent back to the method you used to deposit.
Fees depend on the payment method — e-wallets are usually free, while crypto withdrawals may incur network fees. Always check the current fee details in your client portal before withdrawing.
Common reasons include incomplete KYC verification, insufficient available balance (after margin for open positions), or a mismatch between your deposit and withdrawal method. If a withdrawal is held, you'll receive an email explaining why.
Instruments, spreads, leverage and how trading works.
You get access to 150+ instruments across six asset classes:
The spread is the difference between the buy (ask) and sell (bid) price of an instrument — it's the cost of opening a trade. Standard accounts offer low spreads with no commission, while ECN accounts offer raw spreads from 0.0 pips with a small commission per lot.
Margin is the collateral required to open a position, and leverage lets you control a larger position with a smaller amount of capital. Available leverage varies by instrument and account type. Higher leverage increases both potential profit and risk — always trade responsibly and use stop-loss orders.
Forex trades 24 hours a day, 5 days a week (Monday to Friday). Crypto CFDs are available 24/7, including weekends. Indices, energy and share CFDs generally follow their underlying exchange hours.
A pip is the smallest standard price movement in a currency pair. For most pairs it's 0.0001 (for example EUR/USD moving from 1.1000 to 1.1001), and for JPY pairs it's 0.01. The monetary value of a pip depends on your lot size and the pair traded.
Web Trader, mobile apps and trading tools.
You can trade on the GTX PRIME Web Trader straight from your browser, or on our Android and iOS apps. All offer advanced charts, smart trade tickets and full risk-management tools across 150+ instruments.
No — the Web Trader runs entirely in your browser with no downloads or plugins. If you prefer mobile, download the GTX PRIME app from Google Play or the App Store.
Yes. The GTX PRIME app is available for both Android and iOS, with full trading functionality, real-time charts, price alerts and account management on the go.
Yes. We use bank-level encryption, two-factor authentication and secure servers to protect your account and personal data.
Earn with the GTX PRIME Introducing Broker programme.
The IB programme lets you earn commissions by referring clients to GTX PRIME. You earn rebates on your referred clients' trading activity, with real-time tracking and marketing support. It's ideal for traders, educators, communities and businesses.
Apply through the Partner Program page, provide your details, and once approved you'll receive your unique referral links and marketing materials so you can start referring clients and earning.
Commissions are calculated from the trading volume of your referred clients, based on a level-based rebate structure. Rates and payout details are set out in your partnership agreement — contact the partner team for specifics.
General information about the broker and support.
GTX PRIME is registered as an International Business Company in Saint Lucia and operates as a straight-through-processing (STP) broker with full transparency. We prioritise client fund security, strict KYC/AML standards, negative balance protection and clear, fair trading conditions.
We serve traders across more than 30 countries worldwide. GTX PRIME does not offer its services to residents of certain jurisdictions, including the USA, Cuba, Sudan, Syria and North Korea. Check with support if you're unsure about your region.
You can reach us by email at support@gtxprime.com, through live chat with a specialist while the markets are open, or via our Help Center. You can also submit a support ticket from the Contact page.
Can't find the answer you're looking for? Our support team is ready to assist you.